F. a. Q.
frequently asked questions
Why can't I reach you by phone ?
To provide you with the best possible service, we prefer to communicate exclusively via email. This approach allows us to remain fully focused on the repair and maintenance of your instruments. Additionally, written correspondence enables us to maintain a complete record of your requests regarding your instrument. This allows us to easily refer back to them and ensure accurate follow-up, without the risk of confusion.
What is the average wait time to receive a response to my repair request?
During our business hours, we generally process your requests within one hour of receiving the form.
Do you offer in-home repairs?
To ensure maximum efficiency, we only accept instruments that are dropped off directly at our workshops.
Can I send you my musical instruments for repair?
Certainly, therefore we will leave it up to you to arrange for delivery and cover the associated costs.
Do you repair heavy organs built into wooden cabinets ?
No, we repair portable organs exclusively.
Do you sell electronic components and spare parts ?
No, we use our components exclusively for the instrument repairs and restorations that we carry out.
I just spilled some liquid on a good portion of my keyboard. I'm sure it would be best to take care of this as soon as possible, right?
In fact, the sooner we clean up this mess with the right products, the better. Some liquids are acidic and can damage the keyboard’s contacts as well as the copper traces on the PCB.
I took out my old Sequential Circuits Prophet-5 synthesizer, which had been stored in its road case for decades. As soon as I plugged it in, I smelled something burning, and now the unit won't boot at all. What should I do?
Turn it off immediately!
Our advice is to NEVER turn on an instrument that has been unused for such a long time; you must proceed with caution to avoid damaging it. It is advisable to gradually ''wake up'' the device rather than applying the full voltage line. To do this, we’ll first perform a visual inspection (which involves partially disassembling the instrument), then we’ll confirm that the power supply is delivering the correct voltages to the various circuits. A Variac, an oscilloscope, and a multimeter will be needed to perform these initial tests.
I have a budget of $200 to repair my synthesizer. Is that enough?
A budget of $200 is generally insufficient for this type of repair. However, this amount might be adequate if the repair involves replacing just a single defective part, such as a potentiometer or a connector. It is important to keep in mind that dismantling equipment may reveal previously unsuspected issues, thereby resulting in additional costs.
I recently bought a synthesizer on an online sales platform, but unfortunately, when I received it, I noticed that it was damaged. Can you help me?
This is an unfortunate situation that, sadly, happens all too often. As soon as we have opened and inspected your instrument, we will send you a detailed report. This document will include our repair recommendations, a cost estimate, and supporting photos. It will serve as official proof for claiming reimbursement of the repair costs from the person who sold it to you.
Does the total cost of repairing an instrument depend on its market value or its purchase price?
No. For example, if you buy an instrument for $200 at a flea market when its market value is $800, the cost of any necessary repairs could easily exceed its actual value, thereby negating the bargain. Conversely, a high-value instrument does not automatically mean high repair costs.
Do you offer a payment plan?
No.
Do you offer “instrument-for-repair” exchanges ?
No, but sometimes we buy vintage synthesizers that need a complete restoration.